Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or an experienced one, understanding the complete process from sign-up to cashing out ensures a smooth experience. Here is everything you need to know.
What You Need First
- A working email address and a strong password (at least 8 characters with mixed case, numbers, and symbols).
- Government-issued ID (passport, driver’s license, or national ID card) for KYC verification.
- Proof of address (utility bill or bank statement dated within 3 months).
- A funded account with a completed bonus wagering requirement (if applicable).
- At least one of the supported withdrawal methods (bank transfer, e-wallet, or credit/debit card).
- Patience — first withdrawals often take extra verification time.
Step-by-Step Sign-Up
- Go to the casino website and click the “Register” button.
- Fill in your personal details: full name, date of birth, email, address, and phone number. Use exactly the same information as your ID.
- Create a unique username and a secure password.
- Select your preferred currency and accept the terms and conditions.
- Verify your email via the confirmation link sent to your inbox.
- Complete the initial deposit using one of the available payment methods. You may be prompted to upload documents for KYC immediately.
For a visual walkthrough, watch our registration video:
Wagering Calculation
Understanding wagering requirements is crucial when you claim a bonus. Suppose you deposit $100 and receive a 100% match bonus of $100, with a 35x wagering requirement on the bonus amount. The formula is: Wagering Requirement = Bonus Amount × Wagering Multiplier.
In this example: $100 × 35 = $3,500. You must place bets totaling $3,500 before any withdrawal. If games contribute differently—e.g., slots at 100%, table games at 10%—you need to consider that. For a $10 bet on slots, it counts $10 toward the requirement; on blackjack it counts only $1. So your playthrough can be calculated as: Effective Contribution = Bet Amount × Game Contribution %. To clear $3,500 using only slots: $3,500 / $10 per bet = 350 bets. If using blackjack: $3,500 / $1 = 3,500 bets. Always check the bonus terms for contribution percentages.
Banking & Payments
| Payment Method | Deposit Time | Withdrawal Time | Minimum Withdrawal | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | $20 | 0% (casino covers) |
| Bank Transfer | 1–3 business days | 3–7 business days | $50 | May apply (check bank) |
| Skrill | Instant | 0–24 hours | $10 | 0% |
| Neteller | Instant | 0–24 hours | $10 | 0% |
| Cryptocurrency (BTC, ETH) | Instant | 0–12 hours | $20 | Network fees only |
Navigate to the cashier section at Lolajack and choose your preferred method. Always select the same method you used for deposit to streamline verification.
Security
Your data is protected with 128-bit SSL encryption, ensuring all transactions are secure. Additionally, two-factor authentication (2FA) is available to add an extra layer of protection to your account. Never share your password or authentication codes with anyone. The casino also employs strict KYC protocols to prevent fraud and money laundering. Always use unique login credentials to minimize risk.
Support Guide
Here are five common scenarios and how to handle them:
- Forgotten Password: Click “Forgot Password” on the login page, enter your email, and follow the reset link. If the email doesn’t arrive, check your spam folder or contact support via live chat.
- Verification Documents Rejected: Ensure all documents are clear, unexpired, and match your registration details exactly. Sometimes documents are rejected for poor quality or mismatched name. Resubmit corrected files.
- Withdrawal Pending for Over 24 Hours: First, check that you have completed all wagering requirements. Then contact support through live chat or email. Provide your username and transaction ID.
- Game Not Loading: Clear your browser cache, disable browser extensions, or try a different browser. If the issue persists, check the casino’s server status or contact support.
- Bonus Not Credited: Double-check the bonus code and minimum deposit requirements. If everything is correct, contact support with a screenshot of the deposit confirmation.
Quick Answers
How long does the first withdrawal usually take?
First withdrawals can take 24–72 hours due to additional verification. Subsequent withdrawals are faster.
What documents are needed for KYC?
You will need a government-issued ID (passport or driver’s license) and a proof of address (utility bill or bank statement) dated within three months.
Is there a minimum withdrawal amount?
Yes, minimum withdrawal amounts vary by method—typically $10 for e-wallets, $20 for cards, and $50 for bank transfers.
Can I withdraw a bonus before wagering is complete?
No, you must meet the wagering requirements first. Attempting to withdraw early may void the bonus and any winnings.
Are there any fees charged by the casino?
The casino does not charge fees for most payment methods, but your bank or e-wallet provider may impose their own fees.
What currencies are accepted?
You can deposit and withdraw in USD, EUR, GBP, and several cryptocurrencies. Check the cashier for the full list.
How do I contact support?
Live chat is available 24/7, and email support typically responds within 24 hours. There is also a comprehensive FAQ section.
Can I change my withdrawal method after requesting?
No, once a withdrawal request is submitted, it cannot be changed. You must cancel the request and make a new one if needed.
Pro Tips – Delayed Withdrawal
If your withdrawal is delayed beyond the stated processing time, follow these steps:
- Check your email for any pending KYC requests.
- Log into your account and verify that all wagering requirements are met.
- Note the withdrawal submission date and the casino’s stated processing time (e.g., 48 hours for e-wallets).
- After the processing time has passed, contact support via live chat with your account username and transaction ID. Ask for a status update.
- If support does not resolve the issue within 24 hours, escalate by sending an email to the complaints department or using the casino’s dispute resolution channel.
Always keep a record of withdrawal requests, screenshots, and communication for reference. Patience and polite persistence usually yield results.
By following this guide, you can navigate the entire process from registration to payout with confidence. Remember to always verify your account early, understand bonus terms, and choose the right payment method for your needs. Good luck and gamble responsibly.